Platinum Dental Studio (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, clinic, or services.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, use, disclosure, and storage of personal information in Australia.

Information We Collect
We may collect personal information in various ways, including when you:

• Visit or interact with our website
• Submit an enquiry via our contact forms
• Use the Birdeye chatbox to communicate with us
• Make an appointment or register as a patient
• Subscribe to newsletters or promotional materials
• Participate in surveys, promotions, or offers

This may include:

• Your name, phone number, email address, and postal address
• Dental history and health information (as provided voluntarily)
• IP address, browser type, device information, and site usage data
• Any additional information you provide via forms or the chat feature

We may also collect personal and health information about children when necessary for
their dental care, with the consent of a parent or legal guardian.

Use of Personal Information
We collect and use your personal information to:

• Provide dental services and manage your appointments
• Communicate with you, including reminders and updates
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send marketing communications (where consent is given)
• Comply with legal and regulatory obligations

Use of Birdeye Chatbox
Our website uses the Birdeye chat widget to enhance communication. When you interact
with the chatbox:

• Your messages, name, and contact details may be collected and stored securely
• This data helps us respond more effectively to your enquiries
• Birdeye may store chat interactions in accordance with their own privacy policy

We encourage you to review Birdeye’s Privacy Policy for further details.
We use third-party service providers like Birdeye to store and manage some of your
personal information. These providers are required to handle your information in accordance
with Australian privacy laws and their own privacy policies.

Disclosure of Information
We do not sell, rent, or trade your personal information. We may share your information with:

• Dental professionals and administrative staff involved in your care
• IT service providers or software platforms (like Birdeye), bound by confidentiality
• Legal or regulatory bodies when required by law

Direct Marketing
From time to time, we may contact you with information we believe will be helpful or of
interest to you and your family. This may include:

• Appointment reminders (such as 6-month dental check-up reminders)
• Updates about our services
• Occasional promotional offers or discounts available at Platinum Dental Studio

We may contact you via phone, SMS, email, or mail using the details you have provided to
us. These communications are intended to support your ongoing dental health and enhance
your experience with us.
We may also share your personal information, on a strictly confidential basis, with trusted
third-party service providers that assist us with these communications (e.g., appointment
reminder platforms or marketing tools). Your consent to receive this type of communication is
assumed when you become a patient, unless you inform us otherwise.
If you do not wish to receive promotional messages from us (excluding essential reminders
and service notifications), you can let us know at any time using the contact details provided
below. Please note that even if you opt out of marketing communications, we will still contact
you regarding your appointments, treatment plans, billing, or other necessary information
related to your care.

Data Storage and Security

We take reasonable steps to protect your personal information, including:

• Secure digital storage systems
• Restricted access to sensitive data
• Use of SSL encryption on our website

Despite our efforts, no transmission over the internet is 100% secure. Please contact us if
you suspect any security issue.

Access and Correction
You have the right to access the personal information we hold about you and to request
corrections if you believe it is inaccurate, out-of-date, or incomplete. To do so, please contact
us using the details provided below.

Cookies and Analytics
Our website may use cookies to enhance user experience and gather analytics. You can
control cookie settings via your browser preferences. Usage data may be collected by third-
party tools such as Google Analytics to help us improve our site.

Cancellation Policy
At Platinum Dental Studio, we value your time and are committed to providing high-quality dental care to every patient. To ensure the smooth running of our schedule and fairness to all patients, we kindly ask that you follow our cancellation policy:

Appointment Changes & Cancellations
If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice. This allows us to offer your appointment time to another patient who may be waiting.

Late Cancellations & Missed Appointments
Appointments cancelled with less than 48 hours’ notice, or missed without notice, will incur a $55 cancellation fee.

Why This Policy Is Important
As you know, Dr. Monica is very popular in our community, and her schedule fills quickly. We often have patients waiting for openings, and last-minute changes prevent others from receiving timely care.

We appreciate your understanding and cooperation in helping us maintain an efficient and caring environment for all.

If you need to change your appointment, please contact us as soon as possible at:

📞 07-3264-2757,   📧 info@PlatinumDentalStudio.com.au

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this
page with an updated effective date.

Contact Us
If you have any questions, concerns, or would like to exercise your rights under this Privacy
Policy, please contact:

Platinum Dental Studio
Woolworths Marketplace, 13A/5-15 Jagora Dr, Albany Creek QLD 4035
Phone: (07) 3264 2757
Email: info@platinumdentalstudio.com.au